Hire Desire By N – Shipping Policy

ABN: 34 490 962 303

This Shipping Policy applies to all postal and delivery bookings made with Hire Desire By N.

By placing a booking, the customer agrees to the shipping and return requirements outlined below.

1. Australia Post Shipping

Hire Desire By N uses Australia Post Express Post for posted hire orders unless otherwise arranged.

We aim to dispatch garments with enough time for delivery prior to the customer’s event date.

Customers are responsible for providing a complete and accurate delivery address at the time of booking.

Hire Desire By N is not responsible for delays, failed deliveries or lost time caused by incorrect or incomplete address information supplied by the customer.

2. Delivery Timeframes

Posted garments are generally sent so they are expected to arrive before the customer’s event date.

Delivery timeframes provided by Australia Post are estimates only and cannot be guaranteed by Hire Desire By N.

Once a parcel has been lodged with Australia Post, delivery is subject to Australia Post’s network and services.

3. Postal Delays

Hire Desire By N is not responsible for delays caused by Australia Post or other circumstances outside our reasonable control.

Refunds, store credits or reimbursement of shipping costs will not be provided solely because of postal delays outside the control of Hire Desire By N.

Where possible, customers are encouraged to book well in advance of their event date.

4. Tracking

Where tracking is available, tracking details may be provided once the garment has been dispatched.

Customers are responsible for monitoring the tracking information for their parcel and notifying Hire Desire By N promptly if they believe there is an issue with delivery.

5. Personalised Delivery

Personal delivery may be available depending on the customer’s location.

Personal delivery bookings will generally be delivered contact-free to the nominated address within 48 hours prior to the event, unless otherwise arranged.

Delivery fees apply and are determined based on the delivery location.

Availability of personalised delivery is not guaranteed and may vary depending on location and scheduling.

6. Pickup

Pickup is available from:

• Sunbury VIC 3429
• Kilmore VIC 3764

Garments will generally be available for collection up to 72 hours prior to the event.

Customers will be notified when their booking is ready for collection.

Garments may be placed in the designated pickup box inside a bag labelled with the customer’s name.

7. Return Shipping

All posted hires must be returned using Australia Post Express Post in a yellow Express Post satchel.

Returns must be:

• Lodged over the Australia Post counter
• Lodged by 4:00 PM on the next business day following the event
• Sent using Express Post
• Accompanied by a valid tracking number or lodgement receipt

Postal returns must not be placed in a street posting box.

8. Proof of Postage

Customers must retain their Australia Post lodgement receipt.

The tracking number or proof of lodgement must be provided to Hire Desire By N on the day the return parcel is posted.

Failure to provide proof of timely lodgement may result in the garment being treated as returned late.

9. Late Postal Returns

Failure to lodge a return parcel by the required deadline will be treated as a late return.

Late returns incur a fee of $20 per day.

If a late return impacts another customer’s booking, Hire Desire By N reserves the right to charge an additional reimbursement fee equal to the affected hire fee.

Late returns may also result in deductions from the security bond.

10. Public Holidays

If the required return day falls on a public holiday, the garment must be lodged on the next available business day.

11. Responsibility for the Garment

The customer remains responsible for the hired garment until it has been:

• Returned to the designated Hire Desire By N return location; or
• Accepted over the counter by Australia Post for a postal return.

Customers must take reasonable care when packaging garments for return.

12. Lost or Damaged Return Parcels

Where a return parcel is lost or delayed after being correctly lodged with Australia Post, customers must provide their tracking number and lodgement receipt.

Hire Desire By N may require the customer to assist with an Australia Post investigation or claim.

Customers may remain responsible for losses where they cannot provide evidence that the parcel was lodged correctly and within the required timeframe.

13. Shipping Costs

Applicable shipping or delivery fees will be displayed or communicated before the booking is confirmed.

Shipping fees are generally non-refundable once a garment has been dispatched.

14. Acceptance of this Policy

By making payment for a booking, the customer confirms they have read, understood and accepted this Shipping Policy together with the Hire Desire By N Terms & Conditions and Returns & Refunds Policy.

Hire Desire By N reserves the right to update this Shipping Policy from time to time. The policy in effect when the booking is confirmed will apply to that booking.